Renewing your Medicaid coverage in New York doesn't have to be overwhelming. Each year, recipients must reapply to prove eligibility — and missing the deadline can mean losing your health benefits when you need them most.

Whether you receive coverage through the New York State of Health Marketplace or your local Department of Social Services, here's everything you need to know about keeping your Medicaid active.

When Is Your Renewal Due?

Medicaid renewal dates vary by enrollee. You'll receive a renewal notice by mail approximately 60 days before your coverage end date. You can also check your renewal date by:

• Logging into your NY State of Health account
• Calling the Medicaid helpline at 1-800-541-2831
• Contacting your local Department of Social Services

Don't wait for the letter. Check your status proactively to avoid gaps in coverage.

Step-by-Step Renewal Process

Step 1: Gather Your Documents

Before starting your renewal, have the following ready:

• Proof of identity (driver's license, state ID, or passport)
• Proof of income (pay stubs, tax returns, or employer letter)
• Proof of New York residency (utility bill, lease, or bank statement)
• Social Security numbers for all household members
• Immigration status documents (if applicable)

Step 2: Complete Your Renewal

You can renew your Medicaid in several ways:

• Online: Log into nystateofhealth.ny.gov and follow the renewal prompts
• By mail: Complete the renewal form included with your notice and return it
• By phone: Call the NY State of Health Customer Service Center at 1-855-355-5777
• In person: Visit your local Department of Social Services or a community enrollment center

Step 3: Respond Promptly to Requests

If additional documentation is needed, you'll receive a request by mail. Respond within the stated deadline to avoid disruption in your coverage.

Step 4: Confirm Your Coverage

After submitting your renewal, check your account online or call to confirm your coverage has been renewed.

What If Your Renewal Is Denied?

If your Medicaid renewal is denied, you have the right to:

• Request a Fair Hearing within 60 days of the denial notice
• Apply for other coverage through the NY State of Health Marketplace — you may qualify for subsidized plans
• Seek help from a certified enrollment navigator or community health center

Tips to Avoid Losing Coverage

• Update your address with Medicaid so renewal notices reach you
• Report income changes promptly throughout the year
• Don't ignore mail from NY State of Health or your local DSS
• Set a calendar reminder 30 days before your renewal date
• Ask for help — community organizations and healthcare providers can assist with paperwork

Keep Your Healthcare on Track

Your Medicaid coverage ensures access to primary care, specialist visits, diagnostic imaging, prescriptions, and preventive screenings — all essential for staying healthy. At Starling Health, we accept Medicaid and are here to help you get the care you need without interruption.